FAQs

Q: What length do I need?

A: If you don't have any existing laces to measure then by far the best method is to get string or something similar to lace the footwear and then measure that.

You could also drop by the website of Professor Shoelace, Ian Fieggen at www.fieggen.com/shoelace where there are calculators for length depending on the style of lacing.

If that's too time consuming and you want your laces quick and easy then we have a rough guide to lengths required here: Shoelace length calculator

Q: When can I expect my order to arrive?

A: In the UK ,if payment is received before 5pm we will dispatch next day by First Class Post. We cannot guarantee delivery times but usually they arrive within 1-5 working days. If it gets to a week and they still haven't arrived please contact us. International delivery times vary but it can take up to 20 days where customs clearance is required.

Q: I can't find the answer to my question here, what should I do?

A: E-mail us at: help@biglaces.co.uk and we guarantee to answer your query by 8pm the same day (Monday to Friday). Or you can call us on 0191 645 3331.

Q: You've sent me the wrong item, what should I do?

A: Please keep the original envelope and e-mail us to point out our mistake and we will tell you how to return it. We will mail the correct item as soon as the first is received.

Q: I don't like the colour of the item I have received. What should I do?

A: We appreciate that PC monitors don't always show colours in the same way, so if you are unhappy please contact us at help@biglaces.co.uk.