Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.  Our lawful basis for processing the data you provide us is that we are entering into a contract to supply goods.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including details of your order, your name, address and e-mail address);

(b) information that you provide to us for the purpose of registering with us (including name, address, telephone number and e-mail address);

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name address, telephone number and e-mail address);

(d) any other information that you choose to send to us

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Our payment services providers may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) enable your use of the services available on the website;

(c) send to you goods purchased via the website, and supply to you services purchased via the website;

(d) send statements and invoices to you, and collect payments from you;

(e) send you general (non-marketing) commercial communications;

(f) send you email notifications which you have specifically requested;

(h) if specifically requested by you, send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

(i) deal with enquiries and complaints made by or about you relating to the website.

(j) send order information to a Facebook account linked to the email you provide when ordering via private message (this is not visible to anyone else unless they have access to your Facebook account)

(k) send one follow up email to check that you have received your order and are happy with it and to request you write a review.  After this email, unless you have specifically requested to be contacted again in accordance with paras a-j we will not contact you again in relation to your order.

Where you submit personal information for publication on our website, such as that provided when you submit a review, we will publish and otherwise use that information as intended by the submission.  Only that data submitted will be used for that purpose and no other identifying information will be used.

We will not under any circumstances provide your personal information to any third parties for the purpose of direct marketing.  Where required, your delivery name and address may be provided to a third party to fulfil an order on our behalf, but consent to marketing will not be granted, and we will have ensured GDPR compliance by that company.  Additionally, we will provide your name and delivery address to a delivery company (Royal Mail or other courier) as required to enable the delivery of an order and may provide your email address and/or phone number to a delivery company (Royal Mail or other courier) in order to provide you with delivery updates, unless you contact us in advance to request that this does not happen.

All our PayPal financial transactions are handled through Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

Where you elect to submit your credit card details through our website they will be sent to the servers of our host,, via SSL technology and be subject to their privacy policy (available at We do not download or store any of your financial details, and card numbers provided to us by the card processor along with your order details only consist of the last 4 digits of the card number and the expiry date.

Where you elect to pay over the telephone your details will be entered directly into PayPal's Virtual Terminal and we will not store your financial details on our systems.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on an encrypted, password protected (only the data controller has access to the password) database on a password and firewall protected PC.  Information that you provide to us in order to fulfil your order is stored until further notice to enable us to respond to requests for repeat orders or requests for information regarding a historical order.  All electronic transactions you make to or receive from us via Shopify's servers will be in accordance with their privacy policy.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not on any occasion ask you for your password.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information is free of charge.  You also have the right to have your personal information deleted (see para 9)

You may instruct us not to process your personal data for marketing purposes at any time. (In practice, you will have expressly agreed in advance to our use of your personal data for marketing purposes.)

You have the right to complain to the ICO if you think there is problem with the way we are handling your data.

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating/Deleting information

Please let us know if the personal information which we hold about you needs to be corrected or updated, or if you would like it deleted.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post to 1 Sea View, Longhoughton, ALNWICK, NE66 3JT.

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