About Us

Who are we?

Big Laces was started by Cheryl and Dave Clayton as "The Lace Place" back in 2006, primarily as an eBay venture to earn extra cash. Without any initial business plan and very little fancy marketing, the company has grown significantly but still remains family owned and run.

We're not a big corporate machine and believe in good, honest customer service and bringing a smile to people's faces. Those who buy from us almost always return, and we hope this is due to the fact that we prioritise customer satisfaction above all else.

In our time as retailers we've seen quite a few similar looking companies (some even borrowed all our photos without asking!) come and go and can only think this is due to the fact that you won't make millions selling shoelaces! We love what we do and we thank all our customers for their continued support.

We always like to hear about how our products are used (especially the more non-standard uses) so contact us any time you like at help@biglaces.co.uk.

All the best

The Big Laces team

What do we offer?

On top of our wide range of Fat, Flat, Round and Super Fat Laces we offer a range of Retro Sweatband Sets and Beanies and a 5 Star Customer Service experience!

14 Day Money Back Guarantee!!

We are so confident that the quality of the laces we sell is second to none that we offer a no-quibble money back guarantee. If for any reason at all you are unhappy with our service or product you can return your order for a full refund within 14 days (please see the Terms and Conditions).

We also appreciate that customers are often after a very specific shade of colour which cannot be matched accurately on a PC screen, so if you want to look at a colour before deciding if it's right for you, you can order it with the same protection under our guarantee - if it's not right you can return the laces for your money back. You can't say fairer than that!