Q: What is your return policy?
A: We accept returns within 14 days as long as the product has not been used and is returned in the original packaging. If you wish to return an unwanted item please ensure you affix the correct postage as in the event of an orderbeing returned with insufficient postage we will deduct the cost of recovering the goods from any refund. If you want an exchange please include a LARGE LETTER stamped addressed envelope and details of the item you require instead.
The return address is:
Big Laces
Building 1, Sea View
Longhoughton
ALNWICK
NE66 3JT
If we have made a mistake with an item please contact us to obtain instructions on how to return it free of charge.
Q: When can I expect my order to arrive?
A: In the UK ,if payment is received before 5pm we will dispatch next day by First Class Post. We cannot guarantee delivery times but usually they arrive within 1-5 working days. If it gets to a week and they still haven't arrived please contact us. International delivery times vary but it can take up to 20 days where customs clearance is required.
Q: I can't find the answer to my question here, what should I do?
A: E-mail us at: help@biglaces.co.uk and we guarantee to answer your query by 8pm the same day (Monday to Friday). Or you can call us on 0191 645 3331.
Q: You've sent me the wrong item, what should I do?
A: Please keep the original envelope and e-mail us to point out our mistake and we will tell you how to return it. We will mail the correct item as soon as the first is received.
Q: I don't like the colour of the item I have received. What should I do?
A: We appreciate that PC monitors don't always show colours in the same way, so if you are unhappy please contact us at help@biglaces.co.uk.
