Order enquiries

If you have any questions regarding orders placed with Big Laces, or would like to enquire about a custom or wholesale order, we will be glad to help you.

Customer helpline number and hours

Our phone number is 0191 645 3331

Our e-mail is: help@biglaces.co.uk

Our address is:

Big Laces
Building 1, Sea View
Longhoughton
ALNWICK
NE66 3JT

The helpline is manned at the following times:

Mon - Fri: 08:00 - 17:00
If our line is busy please leave a voicemail and we will call you back as soon as possible, or drop us an e-mail (which we can check more regularly.)

Order Tracking

Track Your Order Here

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It was refreshing to find a place where I could finally locate laces for my Karimore walking shoes.Even the shop I brought them from didn't carry laces so I was forced to use shoe laces that weren't up to the job. The laces supplied are exactly as described, hard wearing and colourful. Delivery was quick, no hesitation in giving a full recommendation

Paul Blackwell


I searched high and low on the high street for fat laces and could find none! Now i have found 'Big Laces' the search is over. Thank you for a great product, excellent delivery and value for money!!

Gillian Drake


I ordered 5 different colour laces, to brighten up my trainers for the summer, my granddaughters were so impressed with granny they took one pair home each. Fantastic colours and quality, top service, Thank you

Irene Kemp